Terms of Service

Please read these Terms of Service carefully before using the website located at apacpizza.com or placing any order through Apache Pizza. By accessing or using our website, mobile application, or any related services, you agree to be bound by these Terms of Service in their entirety. If you do not agree with any part of these terms, you must not use our services.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Apache Pizza ("we," "us," "our," or the "Company"), governing your access to and use of the Apache Pizza website at apacpizza.com, any associated mobile applications, digital platforms, and all services offered therein (collectively, the "Services").

By accessing our website, creating an account, placing an order, or otherwise interacting with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, registered users, and any other individuals who access or use our Services.

If you are using our Services on behalf of an organisation or entity, you represent and warrant that you have the authority to bind such organisation to these Terms, and in that case, "you" and "your" will refer to that organisation.

These Terms are governed by the laws of the Republic of Ireland. Apache Pizza reserves the right to modify these Terms at any time. Continued use of our Services following any such modification constitutes your acceptance of the revised Terms.

2. Company Information

The Services are operated by Apache Pizza. Our contact details are as follows:

3. Description of Services

Apache Pizza is a food service business operating in Ireland, providing customers with the ability to browse our menu, place food and beverage orders for delivery or collection, and manage their accounts through our digital platforms.

Our Services include, but are not limited to:

• Online Ordering: The ability to browse our menu and place orders for pizza, sides, beverages, and other food items available at your nearest Apache Pizza location.
• Delivery Services: Home and business delivery of food orders within designated delivery zones, subject to availability and geographic limitations.
• Collection Services: The option to place orders online or by telephone for collection at a participating Apache Pizza store.
• Account Management: Registration and management of a personal customer account, including order history, saved preferences, and loyalty rewards where applicable.
• Promotional Offers and Deals: Access to current deals, promotions, vouchers, and loyalty programmes offered by Apache Pizza from time to time.
• Customer Support: Assistance with orders, complaints, enquiries, and general customer service communications via email and telephone.

Apache Pizza operates as a franchise network across Ireland. Individual franchise locations may have different menus, pricing, opening hours, and delivery zones. Apache Pizza reserves the right to modify, suspend, or discontinue any element of its Services at any time, with or without notice, and without liability to you.

All food items are subject to availability. Menu items, prices, and ingredients may vary by location. We make reasonable efforts to display accurate menu information; however, we do not warrant that menu descriptions, images, or nutritional information are complete, accurate, or current at all times.

4. User Eligibility and Account Registration

To use certain features of our Services, including placing online orders, you may be required to create an account. By registering, you represent and warrant that:

• You are at least 18 years of age, or have the consent of a parent or legal guardian;
• You have the legal capacity to enter into a binding contract under Irish law;
• All information you provide during registration is accurate, current, and complete;
• You will maintain the accuracy of such information and promptly update it as necessary;
• You are responsible for maintaining the confidentiality of your account credentials.

You are solely responsible for all activities that occur under your account. If you suspect unauthorised use of your account, you must notify us immediately at [email protected]. Apache Pizza shall not be liable for any loss or damage arising from your failure to comply with these obligations.

We reserve the right to suspend or terminate your account at our discretion if we believe that you have violated these Terms or engaged in any fraudulent, abusive, or otherwise unlawful activity.

5. User Obligations and Prohibited Activities

By using our Services, you agree to use them only for lawful purposes and in accordance with these Terms. You must not:

• Use our Services in any way that violates any applicable Irish or European Union law or regulation, including but not limited to the Consumer Rights Act 2022, the Sale of Goods and Supply of Services Act 1980, or any data protection legislation;
• Engage in any conduct that is fraudulent, deceptive, misleading, or harmful to Apache Pizza or any third party;
• Place orders with no genuine intention to complete payment or accept delivery;
• Use automated systems, bots, or scripts to access or interact with our website without our prior written consent;
• Attempt to gain unauthorised access to any part of our Services, servers, or networks connected to our Services;
• Transmit any unsolicited or unauthorised advertising, promotional materials, spam, or any other form of solicitation;
• Interfere with or disrupt the integrity or performance of our Services or the data contained therein;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission;
• Collect or harvest personal data of other users without their explicit consent;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity;
• Use our Services for any commercial purpose not expressly permitted by Apache Pizza in writing;
• Upload, post, or transmit any content that is defamatory, obscene, offensive, or otherwise objectionable;
• Engage in any activity that could damage, disable, or impair the functionality of our website or Services.

Apache Pizza reserves the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including reporting such activity to law enforcement authorities in Ireland or elsewhere.

6. Ordering, Payment, and Pricing

6.1 Placing Orders

When you place an order through our website or application, you are making an offer to purchase food items in accordance with these Terms. A contract between you and Apache Pizza is formed only upon our acceptance of your order, which is confirmed via an order confirmation notification sent to the email address or mobile number you have provided.

Apache Pizza reserves the right to refuse or cancel any order at our discretion, including where items are unavailable, where we suspect fraudulent activity, where there are errors in pricing or product information, or where we are unable to fulfil delivery to your specified address.

6.2 Pricing

All prices displayed on our website are in Euro (€) and are inclusive of Value Added Tax (VAT) at the applicable Irish rate, unless otherwise stated. Prices are subject to change without notice. The price applicable to your order will be the price displayed at the time you place your order.

Delivery charges, if applicable, will be displayed at checkout prior to the completion of your order. Minimum order values may apply for delivery, depending on your chosen location.

6.3 Payment Methods

We accept payment via the methods made available at checkout from time to time, which may include credit card, debit card, and other digital payment methods. All payment transactions are processed through secure third-party payment processors. Apache Pizza does not store full payment card details on our servers.

By providing payment information, you represent and warrant that you are authorised to use the payment method provided and that the information you supply is accurate. Fraudulent use of payment methods may be reported to the relevant authorities.

6.4 Cancellations and Refunds

Given the perishable nature of food products, orders once accepted and confirmed may not be cancelled or returned in the ordinary course. However, if your order does not meet the standards you were reasonably entitled to expect — for example, if items are missing, incorrect, or of unsatisfactory quality — you are entitled to a remedy in accordance with the Sale of Goods and Supply of Services Act 1980 (as amended) and applicable Irish consumer law.

Where a remedy is warranted, Apache Pizza may, at its discretion, offer a replacement, partial refund, credit, or full refund, depending on the circumstances. Please contact us at [email protected] within a reasonable timeframe following your order if you wish to raise a concern.

Please note that the 14-day cooling-off period available under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 does not apply to contracts for the supply of food and beverages, as these are goods liable to deteriorate or expire rapidly.

7. Intellectual Property Rights

All content available through our Services, including but not limited to text, graphics, logos, images, photographs, video clips, audio files, software, website design, data compilations, and all other material (collectively, "Content"), is the property of Apache Pizza or its licensors and is protected by Irish and European Union intellectual property laws, including the Copyright and Related Rights Act 2000 (as amended), trade mark legislation, and applicable EU directives.

The Apache Pizza name, logo, and all related marks, trade names, and service marks are trade marks or registered trade marks of Apache Pizza. You are not permitted to use any such marks without our prior written consent. Unauthorised use of our intellectual property may give rise to a claim for damages and/or be a criminal offence.

Subject to your compliance with these Terms, Apache Pizza grants you a limited, non-exclusive, non-transferable, revocable licence to access and use our Services for personal, non-commercial purposes only. This licence does not include the right to:

• Reproduce, modify, distribute, or create derivative works of any Content;
• Commercially exploit any Content or any portion of our Services;
• Reverse engineer, decompile, or disassemble any software or technology underlying our Services;
• Remove or alter any copyright, trade mark, or other proprietary notices.

Any feedback, suggestions, or ideas you provide to Apache Pizza regarding our Services may be used by us without restriction or compensation to you.

8. Disclaimers and "As-Is" Basis

To the fullest extent permitted by applicable Irish and European Union law, our Services are provided on an "as-is" and "as-available" basis, without any warranties of any kind, either express or implied. Apache Pizza expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that our Services will be uninterrupted, timely, secure, or error-free;
• Warranties regarding the accuracy, completeness, or reliability of any content, information, or material available through our Services;
• Warranties that defects in our Services will be corrected;
• Warranties that our website or the servers that make it available are free of viruses or other harmful components.

Apache Pizza does not warrant that the results obtained from the use of our Services will meet your requirements or expectations. Any reliance you place on information provided through our Services is strictly at your own risk.

Nothing in these disclaimers shall exclude or limit any warranties or rights that cannot be excluded or limited under Irish consumer protection law, including the Consumer Rights Act 2022 and the Sale of Goods and Supply of Services Act 1980.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Apache Pizza, its directors, officers, employees, agents, franchisees, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or any other intangible losses, arising out of or in connection with:

• Your access to or use of, or inability to access or use, our Services;
• Any conduct or content of any third party on or through our Services;
• Any content obtained from our Services;
• Unauthorised access, use, or alteration of your transmissions or content;
• Delays or failures in delivery due to circumstances beyond our reasonable control.

In no event shall Apache Pizza's total aggregate liability to you for all claims arising out of or relating to these Terms or your use of our Services exceed the greater of (a) the total amount paid by you to Apache Pizza in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred Euro (€100).

This limitation of liability applies whether the claims are based in contract, tort (including negligence), statute, or any other legal or equitable theory, and even if Apache Pizza has been advised of the possibility of such damages.

Nothing in these Terms shall limit or exclude Apache Pizza's liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under Irish law, including the Liability for Defective Products Act 1991.

10. Indemnification

You agree to defend, indemnify, and hold harmless Apache Pizza, its affiliates, franchise partners, licensors, directors, officers, employees, contractors, agents, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of our Services, including any orders placed through our platform;
• Your violation of any applicable law, regulation, or third-party rights;
• Any content you submit, post, or transmit through our Services;
• Your fraudulent, negligent, or wilful misconduct.

Apache Pizza reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Apache Pizza in asserting any available defences. You agree not to settle any such matter without the prior written consent of Apache Pizza.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Apache Pizza. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.

The inclusion of any link on our website does not imply endorsement by Apache Pizza of the linked website or any association with its operators. Apache Pizza shall not be liable for any loss or damage incurred as a result of your use of or reliance on any third-party content, goods, or services.

12. Allergen Information and Food Safety

Apache Pizza takes food allergen information seriously. In accordance with Regulation (EU) No 1169/2011 on the provision of food information to consumers, and the European Communities (Provision of Food Information to Consumers) Regulations 2014, we endeavour to provide accurate allergen information for all menu items.

However, our food is prepared in kitchens where allergens such as gluten, dairy, eggs, nuts, and other allergens are present. While we take precautions, we cannot guarantee that cross-contamination will not occur. If you have a food allergy, intolerance, or any dietary requirement, you are strongly encouraged to contact your local Apache Pizza store directly before placing an order. Apache Pizza shall not be liable for any adverse reaction resulting from your failure to disclose relevant allergies or dietary requirements.

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including any non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Ireland, without regard to its conflict of law provisions.

You irrevocably agree that the courts of the Republic of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims), subject to any mandatory consumer protection rights you may hold under Irish or EU law that entitle you to bring proceedings in another jurisdiction.

Applicable legislation includes but is not limited to:

• The Consumer Rights Act 2022;
• The Sale of Goods and Supply of Services Act 1980 (as amended);
• The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013;
• The Electronic Commerce Act 2000;
• The Defamation Act 2009;
• The Data Protection Acts 1988–2018 and the General Data Protection Regulation (EU) 2016/679 (GDPR);
• The Liability for Defective Products Act 1991.

14. Dispute Resolution

14.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services, we encourage you to first contact Apache Pizza directly to seek an informal resolution. Please email us at [email protected] with a description of your complaint and the remedy you are seeking. We will make reasonable efforts to address your concern within fifteen (15) business days.

14.2 Alternative Dispute Resolution

If an informal resolution cannot be reached, you may be entitled to use alternative dispute resolution (ADR) mechanisms available under Irish and EU law. In particular:

• Competition and Consumer Protection Commission (CCPC): Provides information and guidance to consumers in Ireland. Website: www.ccpc.ie.
• Online Dispute Resolution (ODR) Platform: Under Regulation (EU) 524/2013, you may submit a complaint via the European Commission's ODR platform at ec.europa.eu/consumers/odr.
• Small Claims Court: For disputes involving amounts not exceeding €2,000, you may utilise the Small Claims Procedure in Ireland, which provides an accessible and low-cost mechanism for resolving consumer disputes.

14.3 Litigation

Nothing in this Section shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the resolution of any dispute.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Services or maintain an account with Apache Pizza. Apache Pizza reserves the right, in its sole discretion, to suspend or terminate your access to all or any part of our Services, with or without notice, for any reason, including but not limited to:

• Your breach of any provision of these Terms;
• Conduct that Apache Pizza, in its sole discretion, believes is harmful to other users, third parties, or the business interests of Apache Pizza;
• Any fraudulent, abusive, or otherwise illegal activity;
• A request by law enforcement or other governmental authorities;
• Discontinuation or material modification of our Services.

Upon termination, your right to access and use our Services shall immediately cease. Any provisions of these Terms that by their nature should survive termination shall so survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, limitation of liability, and dispute resolution provisions.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account will not affect any rights or obligations that arose prior to the termination.

16. Changes to These Terms

Apache Pizza reserves the right to modify, update, or replace these Terms at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide notice to registered users via email or through a prominent notice on our website.

We encourage you to review these Terms periodically to stay informed of any updates. Your continued use of our Services after any changes to these Terms have been posted constitutes your acceptance of those changes. If you do not agree with the revised Terms, you must discontinue your use of our Services.

Material changes to these Terms that significantly affect your rights or obligations will be communicated to you in a clear and timely manner, consistent with our obligations under applicable Irish and EU consumer protection legislation.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable under the laws of Ireland or any other applicable jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms. The remaining provisions shall continue in full force and effect.

Where a provision is found to be invalid or unenforceable, the parties agree that the court should endeavour to give effect to the parties' intentions as reflected in that provision to the maximum extent possible, and the remaining provisions of these Terms shall remain valid and binding.

18. Waiver

No failure or delay by Apache Pizza in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude the further exercise of that or any other right, power, or remedy. The rights and remedies provided in these Terms are cumulative and not exclusive of any rights or remedies provided by law.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by Apache Pizza on our website, constitute the entire agreement between you and Apache Pizza with respect to your use of our Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, between you and Apache Pizza regarding the subject matter hereof.

In the event of any conflict between these Terms and any other agreement you may have with Apache Pizza, these Terms shall prevail unless otherwise expressly stated in writing and signed by an authorised representative of Apache Pizza.

20. Force Majeure

Apache Pizza shall not be liable to you for any delay in or failure to perform any of our obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, government action or restriction, industrial disputes, failure of third-party suppliers or utilities, or any other cause beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, Apache Pizza will use reasonable efforts to notify you as soon as practicable and will endeavour to minimise any disruption to our Services. Our obligations will be suspended for the duration of the Force Majeure Event, and we will not be liable for any loss or damage suffered as a result.

21. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, or if you wish to report a breach of these Terms, please contact Apache Pizza using the details below:

We aim to respond to all enquiries within five (5) business days. For urgent matters relating to food safety, allergies, or other time-sensitive concerns, please contact your local Apache Pizza store directly.

These Terms of Service were last updated on June 15, 2026. Apache Pizza reserves all rights not expressly granted herein.